45-Minute Service – Express Mobility

Cancellation Policy

- Full payment or a booking deposit may be required to secure your session. - Cancellations or rescheduling requests made more than 24 hours before your appointment will qualify for either: a full refund, or a session credit valid for 30 days. - Cancellations made within 24 hours of the appointment are non-refundable. - No-shows or missed appointments will result in 100% of the session fee being forfeited. - Approved refunds will be processed within 5–7 business days, depending on your payment provider or bank. - If Stretched by Mich needs to cancel or reschedule a session, clients will have the option of a full refund or session credit. - Late arrivals may result in a shortened session to avoid delays for following appointments. - Clients are encouraged to communicate any injuries, medical conditions, pregnancies, or physical concerns before their session. - Stretch therapy is intended to support mobility, flexibility, relaxation, and recovery, and is not a substitute for medical treatment or physiotherapy. Privacy Policy We respect your privacy and are committed to protecting your personal information. Information We Collect We may collect personal information such as your name, phone number, email address, and booking details when you make an appointment, complete a contact form, or interact with our website. How We Use Your Information Your information may be used to: - Schedule and manage appointments - Process bookings and payments - Communicate important updates regarding your session - Respond to enquiries and provide customer support - Improve our services and website experience Data Protection Your personal information is securely stored and will never be sold or shared with third parties, except where necessary for booking systems, payment processing, or where required by law. Cookies Our website may use cookies to improve your browsing experience and website functionality. You may disable cookies through your browser settings if preferred. Your Rights You may request access to, correction of, or deletion of your personal information at any time. Contact Us If you have any privacy-related questions or concerns, please contact: Email: demetriadesmichelle@gmail.com Phone: +27 82 823 4704